Delivery and Shipping Policy

mooGrow Delivery and Shipping Policy
At mooGrow, we are committed to delivering your products in the fastest and most
efficient way possible. Here's everything you need to know about our delivery and
shipping process.

Delivery Areas:
We currently deliver across Karnataka, Tamil Nadu, Maharashtra, Uttar Pradesh,
Bihar and Rajasthan with plans to expand in the future. Please enter your postal
code at checkout to confirm if your area is serviceable.

Delivery Charges:
For all orders within Karnataka, Tamil Nadu, Maharashtra, Uttar Pradesh, Bihar and
Rajasthan, a standard shipping charge will be applicable. The exact charge will be
displayed at checkout. Shipping charges are non-refundable unless the item is not
delivered within the promised delivery time.

Delivery Time:
We aim to dispatch orders within 48 hours of order placement. However, the delivery
time may vary depending on the shipping address and other factors. Usually, orders
are delivered within 5-10 working days.

Delivery Status:
After placing an order, you will receive an email confirming your order details. Once
your order is shipped, we will send you another email with the tracking details so you
can track your order.

Delivery Issues:
If you face any issues with your delivery, such as a delay or damage, please contact
us immediately at +91-8050039393 or outreach@moogrow.com. We will investigate
the issue and work on a suitable resolution.

Additional Information:
1. For any changes in the delivery address after placing the order, please
contact us as soon as possible. We cannot guarantee the change in delivery
address if the order is already shipped.
2. If the package is tampered with or damaged before delivery, please refuse to
accept the package and return it to the delivery person.
3. If you believe the packaging of your product has been tampered with, please
photograph the package and notify us before opening it.
4. If the recipient is unavailable at the time of delivery, our courier partner may
try to contact you to arrange for an alternative delivery schedule.

5. In case of payment by card on delivery, if the card machine is not working, we
recommend paying by cash or contacting us for other online payment options.

Governing Law:
This policy is governed by the laws of India, without reference to conflict of laws
principles. Any disputes arising from these terms shall be subject to the exclusive
jurisdiction of the courts in Bangalore, Karnataka.

We value your trust and strive to make your shopping experience as smooth as
possible. If you have any questions or concerns regarding our delivery and shipping
policy, feel free to contact us.